Privacy Policy

This Privacy Policy is designed to inform you about how KiranaPro collects, uses, and protects your personal information when you use our grocery delivery app and website. Please read this Privacy Policy carefully before using our services or submitting any personal information to us.

1. Personal Information

Personal information refers to any data that can be used to identify you. This may include your name, address, phone number, email address, and payment information. We collect and use this information to provide and improve our grocery delivery services.

Your consent:

By using the KiranaPro app or website, you agree to the terms of this Privacy Policy. You consent to the collection, use, and disclosure of your information as described in this policy.

About children:

KiranaPro's services are not intended for children under the age of 16. We do not knowingly collect information from users in this age group. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have it removed.

Information we collect:

We collect the following types of information:

• Personal information (name, address, phone number, email)
• Payment information
• Order history and preferences
• Location data (with your permission)
• Voice data for voice-based ordering
• Device information and app usage data

How we use your information:

We use your information to:

• Process and deliver your grocery orders
• Provide customer support
• Improve our app and services
• Personalize your shopping experience
• Send you relevant promotions and updates (with your consent)
• Ensure the security of our platform

Sharing your information:

We may share your information with:

• Partner kirana stores to fulfill your orders
• Delivery partners to complete your deliveries
• Payment processors to handle transactions
• Service providers who help us operate our business
• Legal authorities when required by law

We do not sell your personal information to third parties.

Data security:

We implement strong security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your rights:

You have the right to:

• Access and update your personal information
• Opt-out of marketing communications
• Request deletion of your account and data
• Object to certain data processing activities

Changes to this policy:

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date.

Contact us:

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: support@kirana.pro
Address: Bangalore, India

Last updated: 31 August, 2024